Question 1

What is Moj Agentko?

Accepted Answer

Moj Agentko is a platform that helps manage administrative matters in Slovenia — for foreigners, citizens, students and businesses. We guide you step by step through procedures, prepare documents and make sure everything is done correctly.

Question 2

Do you also provide legal assistance?

Accepted Answer

No, we are not a law firm. We help with administrative procedures. For legal matters we can connect you with our partner lawyers.

Question 3

In which languages is support available?

Accepted Answer

Our advisors speak multiple languages — Slovenian, English, and more. The app is available in multiple languages and expanding.

Question 4

How long does the process take?

Accepted Answer

It depends on the case. Simple registrations (tax number, address) take a few days. Residence permits typically 1-3 months. You can always see the expected timeline for your case in the app.

Question 5

What if I don't speak Slovenian?

Accepted Answer

No worries. The app is available in multiple languages, our advisors speak multiple languages, and we also help you communicate with government offices.

Question 6

Can I do everything online?

Accepted Answer

Most of the process, yes. For some matters (e.g., submitting fingerprints for a permit) you'll need to visit an administrative unit in person, but we'll tell you exactly when and where.

Question 7

How much does it cost?

Accepted Answer

Agentko Basic is €24.95/month (regular price €39.95). Agentko Premium is €34.95/month (regular price €49.95). The subscription is for a 12-month commitment. All services are included. For businesses we prepare individual offers.

Question 8

Do you offer a money-back guarantee?

Accepted Answer

Yes. If you are not satisfied with our service, we will refund the full amount within the first 14 days — no questions asked. The condition is that you have not used any services during this period.

Question 9

What if the procedure fails?

Accepted Answer

If a procedure fails for reasons beyond our control (e.g., you are not eligible for a permit), costs are not refunded. However, we verify your eligibility before starting and warn you if we see any risks.

Question 10

How does payment work?

Accepted Answer

You pay monthly — €24.95 or €34.95 per month. No upfront costs. All services are included in the subscription for the entire period. Individual services that would cost hundreds of euros at agencies are part of our monthly subscription.

Frequently asked questions

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